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Terms & Conditions


"The Company" shall mean "Roof Lanterns Direct Limited" and the customer shall mean any person, firm or company placing an order with the Company.

Customer's Conditions

These Conditions shall have precedence over any conditions appearing on the Customer's Order Form or any other documents emanating from the Customer or his agent, any such Customer's Conditions shall have no affect whatever unless expressly accepted in writing by the Company. These Conditions shall be deemed to be incorporated in all documents emanating from the Company or its agents unless expressly varied in writing.


The price charged will be that ruling on the date of delivery to the carrier or the Customer and will be subject to the appropriate rate of Value Added Tax any other Government duty or tax which is applicable at that date.

When the Goods comprised in an order are despatched in more than one consignment, the price charged for each such consignment will be that ruling on the date of delivery to the carrier or the Customer of each such consignment.

The Company reserves the right to make extra charges in respect of transport and insurance for delivery.

Prices quoted are valid for acceptance within a period of ten weeks from the date of quotation, and supply within twelve weeks of the date of acceptance.


Payment in full will normally be required before any goods are despatched. In the event of the Company agreeing to supply goods on credit, payment is to be made in full not later than thirty days from the day of delivery, unless this Condition has been expressly varied in writing by the Company. In all cases the Customer shall make payment within the agreed time.

In the event of the Customer's default in paying any sum as it falls due, or committing any breach of any of its obligations to the Company; the Company shall be entitled, without notice to the Customer, to suspend all further deliveries until the default be made good or determine any Contract then subsisting so far as further Goods remain to be delivered, but without prejudice to any claim or right that the Company might otherwise make or exercise.

Any sum as it falls due shall carry interest at the rate specified by the Company on a daily basis until payment is received by the Company.


The Company will use all reasonable endeavours to meet all estimated times or dates for delivery. However, time for delivery shall not be a term of or of the essence of any contract and the Company shall therefore not be liable for any loss or damage caused or occasioned by late delivery.


Please note that we will charge you a non-refundable storage fee of £100 per full week in the following circumstances:-

Where delivery bookings have not been made: 3 weeks after the original due date of the rooflights or first booking attempt by Customer Services (whichever is the later); or where delivery bookings have been made: if you are unavailable to take delivery of your Rooflight order after agreeing delivery dates with Customer Services re-delivery charges may also apply.


Delivery dates and weeks are not guaranteed but we will do our utmost to ensure Products are delivered by the stated date or within a reasonable period thereafter.

We shall not be liable for delays or failure in delivery because we cannot gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control.

Delivery shall take place either at the time of collection by the Customer or his agent of the Goods from the Company's premises, or if the Goods are delivered to the Customer, at the moment of the unloading of the goods at the Customer's premises.

Essential Checks Before Ordering

It is your responsibility to ensure that there is suitable lifting equipment available to take receipt of delivery and there is sufficient access for our delivery lorry to reach the delivery address, as fees for redelivery and cancellation may apply.

If you are choosing Rooflights for a property in an industrial or maritime area or which is subject to a potentially corrosive or polluted environment call our Customer Services team and ask about the different material specifications we offer to suit your specific needs.

Essential Checks on Delivery

An adult must be available at the address to carefully check the product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to Customer Services. For boxed Products, you are only required to sign for the packaged goods received. If no one is available to accept delivery of Rooflights, re-delivery charges will apply of £50 per pallet. Cancellation fees of up to 25% of total order value may also apply if goods are subsequently cancelled.


The risk in the Goods shall pass to the Customer at the time of delivery.

Where the Goods are stored by the Company pending collection, they shall be stored at the Customer's risk.

Descriptions and Samples

All descriptions and samples are given in good faith, but the Company makes no warranty and accepts no condition whether express or implied (statutory or otherwise) that any of the Goods supplied comply with any descriptions or samples given to the customer or his agent.

Product Descriptions, Colours and glazing

Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples shown in our brochures and on the Website but they might not be exactly the same.

No responsibility can be accepted for these slight variations, which all add to the unique features of our Products including but not limited to the following:

a. The RAL & BS colour codes.

b. All glass panels are manufactured in accordance with GGF guidelines and as such these are the guidelines to which glass is deemed acceptable

c. The glazing finish is to replicate the Victorian style putty finish and is applied by hand in our workshops; as such the finish may vary and adds to the authentic appearance of our product range

d. Our Roof Lanterns are hand made and as such there may be variances in the aluminium, finish and dimensions, these measurements are approximate, please allow +/- 5mm variance on sizes stated.

e. At times it may be necessary to make changes to the internal specifications of our products and we reserve the right to make such changes.

f. The rooflights supplied will require a minimum of two people to install subject to size of product.

Quality and Fitness for Purpose

Any recommendation or suggestion relating to the use or durability of the Goods is given in good faith but it is for the customer to satisfy himself the goods are suitable for his own particular purpose and he shall be deemed so to have done.

All express or implied warranties or conditions (statutory or otherwise) that the Goods are of any particular quality or fit for any particular purpose whether or not made known to the Company are hereby excluded.

Rooflight products designed for use in maritime/industrial areas are available. Please ensure you have requested the correct product for your use.

Consequential Loss

The Company shall not be liable for any damage, illness, injury or loss of any kind whatsoever and howsoever caused to any property, persons, animals or produce or arising out of or in connection whether directly or indirectly with the use of the Goods provided that nothing in this Condition or the Conditions generally shall limit the Company's direct liability in respect of death or personal injury.


The Customer acknowledges that he has not entered into this Contract on the basis of any representation whatsoever made to him by the Company or its agents.


No legal property in or beneficial ownership of the goods shall pass from the Company to the customer unless and until the Customer has made full and complete payment to the Company of (i) all sums due from the Customer to the Company under this agreement in respect of the goods and (ii) all other sums due from the Customer to the Company on any account whatsoever. If any sum due from the customer to the Company on any account whatsoever remains unpaid after the Company has given to the Customer two days written notice of their intention to exercise their rights under this Condition the Customer shall be deemed to have repudiated this agreement and the Company shall be entitled to terminate this agreement to forfeit any sums paid to it by the Customer in respect of the goods and to recover the goods if necessary by entry into and removal from the Customers' premises without prejudice to any other claims which the Company may have against the Customer.

Damaged Goods. Mis-delivery. Non-delivery

When any consignment of Goods is delivered and (i) the whole or part of any such consignment is damaged, or (ii) the whole or part of any such consignment is made up of the wrong quantity or wrong type of goods, the Customer shall advise the Company immediately by phone or by noting the information down on the delivery note once the goods have been checked and then signed for. The Company is not liable for any damage reported once the goods have been signed for in good condition and after the driver has left.

When any consignment of Goods is delivered to a carrier and is not received by the Customer, the customer shall advise the Company in writing (other than upon a consignment note or delivery document) within 14 days of dispatch. No claim will be entertained unless the customer complies with the term of this condition. In any event the liability of the Company in the event of any mis-delivery or non-delivery referred to in this condition shall not exceed the replacement of the goods shown to be mis-delivered or non-delivered or, at the Company's option, the refund of the price received by the Company for the goods.

Goods returned to the company shall be subject to inspection (and if necessary remedial work) before any credit for the returned goods is issued.

Where the customer wishes to exchange their product(s), the purchase of alternative product(s) and the inspection of the returned product(s) shall be completed prior to any credit being issued.

Claims made after signing for delivery in good condition will be considered at the Company's discretion.

Force Majeure

The Company shall be entitled to cancel or delay delivery or to reduce the quantity of the Goods delivered if it is delayed or hindered in or prevented from manufacturing or delivering by normal route or means of delivering the Goods through any circumstances beyond its reasonable control, including but not limited to war, fire, flood, act of God, unavailability of raw materials, government restrictions and controls, strikes and lockouts.

Defective products

If you believe any of our products to be of an unsatisfactory quality please immediately contact Customer Services and treat your product with the utmost care.


The Customer shall indemnify the Company against all claims, demands, damages, penalties, costs and expenses to which the Company may become liable as a result of any product defect or work done in accordance with the Customer's order or which involves the infringement or alleged infringements of any letters, patent, trade marks, registered designs, industrial models or copyrights.

The Company accepts no responsibility where specifications or particulars supplied by the Customer are inaccurate and the customer shall indemnify the Company against any loss suffered by the Company by reason of such inaccuracy.

Set Off

The Customer shall not be entitled to withhold or set off payment of any amount due to the Company under the terms of any contract whether in respect of any claim of the Customer in respect of faulty or defective Goods or for any other reason which is contested or liability for which is not admitted by the Company.

Proper Law

These Conditions and the Contract shall be subject and construed according to English Law and the Uniform Laws on International Sales Act 1967 and any statutory modification or re-enactment thereof is hereby excluded.


Made to order non standard or special Rooflights; If you need to amend or cancel your order for Made to order non standard Rooflight you are entitled to do so at any time up to 48 hours after you have placed your order, by contacting Customer Services.

If you amend or cancel your order more than 48 hours after you placed it, we reserve the right to charge you any costs we incur in relation to your order, however this shall not be more than 50% of the total price of the ordered products.

Returns / Refunds

Products cannot be returned once manufactured as they are bespoke and individually ordered to your specifications.


Please click here to view our product warranties and conditions.

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